1. Information we may collect
We may collect your name, email address, service area, message content, booking details, and other information you choose to provide. We ask users not to send unnecessary sensitive information through general enquiry forms.
2. How we use information
We use personal information to respond to enquiries, assess whether a service is suitable, arrange bookings, provide agreed services, keep necessary business records, improve the website, and meet legal obligations.
3. Sensitive information
Where a service may involve identity, cultural background, accessibility needs, or personal circumstances, we will only use information for the purpose for which it was provided and with appropriate care. Please avoid sending medical records, identity documents, financial details, or migration documents unless specifically requested through a suitable secure process.
4. Email and website forms
Some current forms may open your email application rather than send information through a website database. Email is not always a fully secure communication method. Users should review the message before sending.
5. Service providers
We may use hosting, email, booking, payment, cloud storage, analytics, design, or communication providers. Information is shared only as reasonably necessary for those services and remains subject to their own privacy practices.
6. Cookies and analytics
The public website may use essential technical data or privacy-conscious analytics in the future. If non-essential tracking is introduced, the website will be updated with appropriate notice and consent controls where required.
7. Storage and security
We take reasonable steps to protect information from misuse, loss, and unauthorised access. No online system can be guaranteed completely secure.
8. Retention
Information is kept only for as long as reasonably needed for enquiries, services, legal records, dispute resolution, or legitimate business purposes, then deleted or de-identified where practical.
9. Access and correction
You may request access to, correction of, or deletion of personal information held by Geyvak, subject to legal and operational requirements.
10. Children
General enquiries from people under 18 should be made with a parent, guardian, or responsible adult where appropriate. Paid or private services may have additional age requirements.
11. Contact and concerns
Privacy questions or requests may be sent to hello@geyvak.com. We will aim to respond within a reasonable period.